Booking Terms and Conditions
In these terms and conditions:
We, us, our, and ‘the organisation’ means Mayes Creative.
Our registered office is at 12 Bellair Terrace, St Ives TR26 1JR.
You, ‘the client’ or ‘the customer’ means the persons listed on the confirmation letter. If the confirmation letter lists a limited company or educational institution ‘you’, ‘the client’ or ‘the customer’ means that company or institution.
Mayes Creative give notice that these terms and conditions together with your confirmation letter and invoice comprise the agreement or contract between the organisation and those listed on the confirmation letter. No representative of the organisation has the right verbally to vary these terms and conditions or the information within the Mayes Creative web-site, or to enter within verbal agreements with customers of the organisation.
By partially or fully paying the invoice or emailing to Mayes Creative their booking details, the customer is understood to accept Mayes Creative’s terms and conditions.
Booking and Payment
Reservations can be made by telephone, post or by email and are confirmed only upon receipt of the full payment. Full payment is required at the time of booking courses/workshops under £100 (unless otherwise stated) and 50% payment is required at the time of booking courses/workshops over £100.
Upon receipt of your booking by telephone, post or email we send an email confirmation letter and invoice and it is at this time that a valid contract comes into existence between us. The balance of the monies payable by the customer must be paid at least 21 days before the course/workshop or upon receiving the confirmation invoice if this is less than 21 days before the course/workshop.
If Mayes Creative does not receive the balance within this time, we reserve the right to cancel the booking without further reference to the customer and any deposit paid shall be forfeited. Payment may be made by cheque, bank transfer, credit card (via our booking service at Pretix.eu or cash.
Cheques should be made payable to Mayes Creative.
If you have any special requests these should be indicated on our booking website/by email at the time of booking. We will notify the relevant supplier of your request, every effort will be made to meet it, but this cannot be guaranteed, nor will we accept any liability if such requests are not met. If you wish to change any detail of your booking we will do our best to help, but any change will of course, be subject to availability.
Please note that if the customer amends a booking in any way any consequential amendment charges imposed by suppliers will be payable by the customer.
Alterations by Us
If we have to alter your booking, any alteration will either be major or minor. Where an alteration is minor, we will, if practicable advise you before the start of the course/workshop, but we are not obliged to do so or to pay you compensation. A minor alteration is any alteration apart from a major alteration as defined below.
When an alteration is a major alteration (and a major alteration is an alteration which involves a change to the workshop/course leader, or a change of activity for the duration of the course for reasons other than those out of our control such as weather) we will advise you as soon as is reasonably possible. You will then have the choice of accepting the alteration, taking an alternative course (where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid.
Cancellation by the Client
You, or any member of your party, may cancel the course/workshop at any time providing the cancellation is communicated to us in writing. As this incurs administrative charges we will retain your deposit and in addition may apply cancellation charges up to the maximum shown as follows:
For bookings under £100, the full amount is due at the time of booking.
36 days or more 20% only
22 - 35 days 50% of total cost
8 – 21 days 70% of total cost
7 days or fewer 100% of total cost
For bookings over £100 a 50% deposit is payable at the time of booking, with the balance being due 21 days before the date of the workshop. If the balance is not paid at this time, then the place is considered to be cancelled by you.
- In the case of cancellation by you, the charges would be as follows:
49 days or more 20% of total cost
29-49 days 30% of total cost
21-28 days 50% of total cost (ie the full deposit)
14-20 days or fewer 70% of total cost
14 days or fewer 100% of total cost
Note: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.